FREQUENTLY ASKED QUESTIONS
A few answers,
before your next hello.
Learn about account connections, sending allowances, and recipient preferences.
Can I use my existing email account?
Yes, with a supported SMTP connection. Gmail, Yahoo, AOL, and compatible private email providers are supported. Depending on your provider, you may need an app password or an enabled OAuth connection rather than your usual login password.
Will my messages look like personal emails?
Campaigns use a simple plain-text format with optional first-name personalization. You control the subject and message, with no need to build a complex template.
Can I use a proxy connection?
Provider-approved HTTP, HTTPS, and SOCKS5 proxies can be assigned to sending accounts. Email provider rules and sending limits still apply.
Does SendXInbox guarantee inbox placement?
No. Placement depends on your sender reputation, domain authentication, message content, and the recipient’s email provider. SendXInbox reports SMTP acceptance; acceptance does not confirm inbox delivery.
Who can I email?
Send to customers who have opted in to hear from you. Contact imports record consent details, and unsubscribe preferences are respected for future queued messages.
How do I access my workspace?
To open a new workspace, email our sales team or call +1-408-877-8552. If you already have an account, use Customer login.
How are sending allowances counted?
Allowances count SMTP submission attempts, including retries. Daily and monthly periods follow UTC calendar boundaries. Your connected email provider’s limits still apply.
What happens when I reach my allowance?
Queued messages wait until sending capacity is available again. You can review progress in the dashboard or contact the team about your plan.
How do I choose or change a plan?
Compare the plans and allowances, then contact sales to arrange account activation or a plan change.
Let’s get your workspace ready.
Choose a plan and talk to the SendXInbox team.